If you need to track your order or have questions about tracking your package, please visit the Tracking section.
+ Shipping Policy
+ What are the shipping options and Cut-Off times ?
We ship our products from our warehouses in the United States, using UPS as our main delivery carrier. USPS or UPS is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day. However we do not offer the Same Day Delivery. Here are the shipping services offered:
We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special arrangements.
+ Will everything I ordered ship together?
Not necessarily. In order to provide the fastest (on time) service we may ship products from different warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our customer satisfaction program.
If, for some reason, you need separate orders to be combined, or need all items shipped together, please email our Customer Service.
+ Can I pick up my order ?
Unfortunately, we are not able to provide this service at this time. This option is only available for local contracted companies. All other orders must be shipped from the warehouse.
+ Do you ship internationally ?
Yes. Compuvest Corp. is proud to serve customers from all around the world and welcomes international orders. If your payment has been done properly, your order will be shipped out either by UPS international Service or US Express mail.
The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA.
Compuvest Corp. will provide support to resolve shipping irregularities when possible. Compuvest Corp. will not be held responsible for loss or damage of your purchase shipped via USPS and has successfully left United States (as per USPS tracking information) and /or passed to Local Currier's partners/Service providers/affiliates.
+ I need to know the shipping cost before placing the order
You will know how much the shipping will cost before placing the order. In order to calculate the shipping cost before placing an order, add an item to the shopping cart, then click on "View Cart". From there you can either continue to the checkout or use the shipping calculator. To use the shipping calculator, choose the country of destination, enter the zip or postal code, and press the "Update" button. You will see the list of all available shipping methods and rates for the code you have entered.
"Shipping and Handling" Charge may change after your order is placed, based on destination, actual weight, dimensions, local delivery conditions and Services provided by Currier's(and their affiliates).
This applies to ALL Orders ("Free Shipping" and regular shipping). Our customer service representative will contact you promptly to notify you of the changes.
+ Why is my order delayed ?
Please determine, whether your order has been shipped using the Order Tracking page.
+ I was unable to accept the delivery, what do I do ?
If you were unable to accept the package and it was returned to CompuVest due to action, inaction or absence of the recipient, CompuVest will issue a refund less shipping charges and restocking fees (according to our return policy) after the product is returned to inventory. You will need to place an order again to get the product.
If you believe a shipment was returned to CompuVest due to an error on our part or the part of our carrier, please email CompuVest Customer Service as soon as possible for fastest service.