We apologize for the inconvenience with your order. If you feel the order you have received is incomplete, or the package content does not match with the content stated in the Item Description given at the time of purchase, please email in full detail to: returns@compuvest.com

Compuvest.com Policy & Agreement / Terms & Conditions

Step 1: Read the Return Policy

Before beginning the return process we STRONGLY advise you to read the Compuvest.com return Policy. New retail Items (sold in original retail boxes) are covered by the manufactures' warranty - they must be returned directly to their manufacturer. Technical support for many of the products sold by Compuvest.com is available from their manufacturers.

Step 2: Check Your Return

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed in the event ANY items included in the original shipment to you are not present in the returned package. Compuvest.com will NOT HONOR a return in the event that an item is improperly packaged, altered, or physically damaged.

Step 3: Request an RMA online

Fill out our form (available after you click "I Agree" button at the bottom of this page) to request a Return Merchandize Authorization (RMA) number. Returns will not be accepted at our warehouse without a valid RMA number. RMA numbers will expire 14 days after the date of issue. Any return we receive without an RMA number will be documented and returned to you.

Step 4: Ship and Insure Your Return

You MUST make sure the RMA number is visible on the shipping label on the returned package (not on the retail box). We STRONGLY recommend that you insure the package you are returning. THIS IS FOR YOUR PROTECTION, in case the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." Compuvest.com shall not be responsible for items returned that are lost or damaged in transit. You can check your RMA status online.

If you have a question send an email to: returns@compuvest.com.

GENERAL RETURN POLICY:

    Unless otherwise indicated, all products may be returned within 30 days from the original invoice date for refund. A Return Merchandise Authorization Number (RMA) is required for all returns. A 15% restocking fee may apply. Items can be returned for replacement/repair within their Compuvest.com warranty period. Compuvest.com must be informed of any problems and/or order discrepancies (wrong product received, shipping damage, or defective product) within 7 (seven) business days from receipt of product. Compuvest.com does not offer technical support on products it sells. You can request an RMA online.

The following guidelines apply to all returns.

1. An RMA number is required for all returns. RMA number is valid for 14 days (product must be received by Compuvest.com within 14 days of receipt of RMA).
2. New retail Items are covered by their manufactures warranty – they must be returned directly to the manufacturer.
3. The customer must ensure the following in order to guarantee that the return will be honored:
   • Matching serial numbers of returned items to the invoice
   • Proper packaging of the returned product
   • Keeping/meeting time frames of RMA and Warranty periods
   • Ensuring all accessories are returned with product
   • Providing the return reason and a detailed description of the problem
   • Insuring that the RMA number is visible on the shipping label (on shipping label only, do not write on the retail box)
4. ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR EXACT ITEM EXCHANGE. ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A 25% RESTOCKING FEE.
5. A 15% restocking fee applies to all returned products unless: Compuvest.com finds the product defective according to manufacturer specifications, the order was damaged during shipping, or Compuvest.com made a mistake in processing the order.
6. Shipping charges are non-refundable in all cases where the restocking fee applies.
7. Most returns are processed by the RMA department within 10 (ten) business days from the date of receipt. The return status may be checked online.
8. Compuvest.com reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the manufacturer), or to refund in accordance with our return policy.
9. All refused packages will be accepted back in stock and credit will be processed within 5 (five) business days from receipt of the merchandise less 15% restocking fee and shipping charges.
10. No refunds will be made after 30 days from date of invoice. However, replacement under the warranty still remains in effect.
11. Store credit is valid for 3 (three) months after the credit is issued.
12. In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
13. Compuvest.com will not accept any products back that have been physically damaged, burned, abused, misused, neglected, repaired or modified.

EXCEPTIONS TO THE GENERAL RETURN POLICY

Processors (CPUs) Return Policy

Return for refund within: 7 days

Return for replacement within: 30 days

This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Compuvest.com.

CPUs must be returned within 7 days from date of invoice for refund. All refunds on CPUs are made at current market value.

Opened retail CPUs may not be returned back under any circumstances - must be sent directly to the manufacturer. No exceptions

All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement with Compuvest.com and not be extended. No exceptions

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Compuvest.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Compuvest.com return policy.

Buyers requesting a refund may have to pay a 15% restocking fee. Compuvest.com wills not cross-ship replacement CPUs.

Projector Lamps

have a 30 day warranty from the date of invoice. After 30 days, the manufacturer warranty may apply.

Backup Cartridges, Tapes, Blank Media (CDs, DVDs, Video/Audio tapes), and Printer Cartridges

will only be accepted in original, sealed and unopened packaging. All opened product mentioned will not be accepted and will be returned back to the customer at the customers' expense.

Notebook Batteries

have a 30-day dead on arrival warranty only. Defective batteries must be returned back to Compuvest.com within 30 days from the date of invoice.

Printers

can only be returned for repair/replacement. No refunds or store credit.

Software and Software licenses

will only be accepted for return in the original sealed and unopened packaging. No opened Retail software will be accepted back. OEM Software is 100% non-refundable once purchased and delivered. OEM version software is intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms and conditions of the System Builder License, including responsibility for providing all end-user support. Compuvest.com is not responsible for any Software incompatibility and/or support. Software incompatibility does not qualify software as damaged or defective.

Cisco products.

All Sales of Cisco Authorized Refurbished Equipment are FINAL. No returns for credit. Any non-working equipment that is still under warranty will be replaced by Cisco Systems.

ADVANCED REPLACEMENT / CROSS-SHIP:

Compuvest.com offers advanced replacement for RMA returns only under the following conditions:

Customer must purchase the replacement item.

Customer must pay for shipping of replaced item (non-refundable).

Replacement item must be of identical model, must be in stock and available to ship.

Return shipping cost - sole responsibility of the customer.

No Advanced Replacement / Cross-shipping for items purchased beyond 30 days of invoice.

Please note that our Return Policy applies to all returns.

TECHNICAL SUPPORT:

    Compuvest.com does not offer technical assistance. We do not guarantee any product compatibility, or do we make any product recommendations or sales advise. See our list of manufacturer technical support. phone numbers to obtain product information, installation assistance, and other types of technical support for your purchase.

WARRANTY periods:

Unless otherwise indicated, the warranty periods are as follows:

NEW RETAIL:

These products are supported by the manufacturer and must be returned directly to the manufacturer. For additional information, please see the "Manufacturer Tech Support Index."

NEW BULK: (OEM, White Box, and New Pulls).

These products come with a 180- day warranty with Compuvest.com that may not be extended.

REFURBISHED:

These products are covered by a 45-day warranty

USED:

These products are covered by a 30-day warranty There is no extended warranty on close out or refurbished and used items.

NO WARRANTY for any product with:

Warranty sticker and/or serial number removed by customer.

Physically abused (as described in return policy); any open software (Retail and OEM); missing accessories; rebate taken off and/or registered.

There is no extended warranty on close out or refurbished items.

I Agree

I Disagree

GENERAL RETURN POLICY:

    Unless otherwise indicated, all products may be returned within 30 days from the original invoice date for refund. A Return Merchandise Authorization Number (RMA) is required for all returns. A 15% restocking fee may apply. Items can be returned for replacement/repair within their Compuvest.com warranty period. Compuvest.com must be informed of any problems and/or order discrepancies (wrong product received, shipping damage, or defective product) within 7 (seven) business days from receipt of product. Compuvest.com does not offer technical support on products it sells. You can request an RMA online.

The following guidelines apply to all returns.

1. An RMA number is required for all returns. RMA number is valid for 14 days (product must be received by Compuvest.com within 14 days of receipt of RMA).
2. New retail Items are covered by their manufactures warranty – they must be returned directly to the manufacturer.
3. The customer must ensure the following in order to guarantee that the return will be honored:
   • Matching serial numbers of returned items to the invoice
   • Proper packaging of the returned product
   • Keeping/meeting time frames of RMA and Warranty periods
   • Ensuring all accessories are returned with product
   • Providing the return reason and a detailed description of the problem
   • Insuring that the RMA number is visible on the shipping label (on shipping label only, do not write on the retail box)
4. ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR EXACT ITEM EXCHANGE. ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A 25% RESTOCKING FEE.
5. A 15% restocking fee applies to all returned products unless: Compuvest.com finds the product defective according to manufacturer specifications, the order was damaged during shipping, or Compuvest.com made a mistake in processing the order.
6. Shipping charges are non-refundable in all cases where the restocking fee applies.
7. Most returns are processed by the RMA department within 10 (ten) business days from the date of receipt. The return status may be checked online.
8. Compuvest.com reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the manufacturer), or to refund in accordance with our return policy.
9. All refused packages will be accepted back in stock and credit will be processed within 5 (five) business days from receipt of the merchandise less 15% restocking fee and shipping charges.
10. No refunds will be made after 30 days from date of invoice. However, replacement under the warranty still remains in effect.
11. Store credit is valid for 3 (three) months after the credit is issued.
12. In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
13. Compuvest.com will not accept any products back that have been physically damaged, burned, abused, misused, neglected, repaired or modified.

EXCEPTIONS TO THE GENERAL RETURN POLICY

Processors (CPUs) Return Policy

Return for refund within: 7 days

Return for replacement within: 30 days

This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Compuvest.com.

CPUs must be returned within 7 days from date of invoice for refund. All refunds on CPUs are made at current market value.

Opened retail CPUs may not be returned back under any circumstances - must be sent directly to the manufacturer. No exceptions

All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement with Compuvest.com and not be extended. No exceptions

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Compuvest.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Compuvest.com return policy.

Buyers requesting a refund may have to pay a 15% restocking fee. Compuvest.com wills not cross-ship replacement CPUs.

Projector Lamps

have a 30 day warranty from the date of invoice. After 30 days, the manufacturer warranty may apply.

Backup Cartridges, Tapes, Blank Media (CDs, DVDs, Video/Audio tapes), and Printer Cartridges

will only be accepted in original, sealed and unopened packaging. All opened product mentioned will not be accepted and will be returned back to the customer at the customers' expense.

Notebook Batteries

have a 30-day dead on arrival warranty only. Defective batteries must be returned back to Compuvest.com within 30 days from the date of invoice.

Printers

can only be returned for repair/replacement. No refunds or store credit.

Software and Software licenses

will only be accepted for return in the original sealed and unopened packaging. No opened Retail software will be accepted back. OEM Software is 100% non-refundable once purchased and delivered. OEM version software is intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms and conditions of the System Builder License, including responsibility for providing all end-user support. Compuvest.com is not responsible for any Software incompatibility and/or support. Software incompatibility does not qualify software as damaged or defective.

Cisco products.

All Sales of Cisco Authorized Refurbished Equipment are FINAL. No returns for credit. Any non-working equipment that is still under warranty will be replaced by Cisco Systems.

ADVANCED REPLACEMENT / CROSS-SHIP:

Compuvest.com offers advanced replacement for RMA returns only under the following conditions:

Customer must purchase the replacement item.

Customer must pay for shipping of replaced item (non-refundable).

Replacement item must be of identical model, must be in stock and available to ship.

Return shipping cost - sole responsibility of the customer.

No Advanced Replacement / Cross-shipping for items purchased beyond 30 days of invoice.

Please note that our Return Policy applies to all returns.

TECHNICAL SUPPORT:

    Compuvest.com does not offer technical assistance. We do not guarantee any product compatibility, or do we make any product recommendations or sales advise. See our list of manufacturer technical support. phone numbers to obtain product information, installation assistance, and other types of technical support for your purchase.

WARRANTY periods:

Unless otherwise indicated, the warranty periods are as follows:

NEW RETAIL:

These products are supported by the manufacturer and must be returned directly to the manufacturer. For additional information, please see the "Manufacturer Tech Support Index."

NEW BULK: (OEM, White Box, and New Pulls).

These products come with a 180- day warranty with Compuvest.com that may not be extended.

REFURBISHED:

These products are covered by a 45-day warranty

USED:

These products are covered by a 30-day warranty There is no extended warranty on close out or refurbished and used items.

NO WARRANTY for any product with:

Warranty sticker and/or serial number removed by customer.

Physically abused (as described in return policy); any open software (Retail and OEM); missing accessories; rebate taken off and/or registered.

There is no extended warranty on close out or refurbished items.

TECHNICAL SUPPORT:

    Compuvest.com does not offer technical assistance. We do not guarantee any product compatibility, or do we make any product recommendations or sales advise. See our list of manufacturer technical support. phone numbers to obtain product information, installation assistance, and other types of technical support for your purchase.

WARRANTY periods:

Unless otherwise indicated, the warranty periods are as follows:

NEW RETAIL:

These products are supported by the manufacturer and must be returned directly to the manufacturer. For additional information, please see the "Manufacturer Tech Support Index."

NEW BULK: (OEM, White Box, and New Pulls).

These products come with a 180- day warranty with Compuvest.com that may not be extended.

REFURBISHED:

These products are covered by a 45-day warranty

USED:

These products are covered by a 30-day warranty There is no extended warranty on close out or refurbished and used items.

NO WARRANTY for any product with:

Warranty sticker and/or serial number removed by customer.

Physically abused (as described in return policy); any open software (Retail and OEM); missing accessories; rebate taken off and/or registered.

There is no extended warranty on close out or refurbished items.

We do not provide technical support or assistance. If you need help with installation or product configuration, we recommend you searching the Internet. Manufacturers links page is a good place to start your research.

If you received a product that has been misrepresented, thare are 2 options (please read carefully):

1. Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product even though you are not happy with it, please click on the button below to fill out a special form to request a discount. It will get transmitted to the customer service department immediately and you will get a response within the next business day. Please note, all requests are subject to verification.
Take me to the form to obtain a discount


2. If you still would like to return the product, please fill out the Return Request Form. When the product is received by CompuVest and determined to be in fact misrepresented, CompuVest will refund the FULL price of the product including original shipping charges. There is no need to contact customer service to get a full refund, as it will be automatically taken care of upon the receipt of the product.

If the item you received is defective please fill out the Return Request form to send it back. There is an option for claiming the item defective in the process of your return request. There is no need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the return request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.

You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more details, visit our Return policy section.

Please click on the button below to fill out the form, it will get transmitted to the customer service department immediately and you will get a response within the next business day. Please use a sample invoice below for your reference when filling out the request:

Take me to a request

Please visit our List of Manufacturers to find the contact you need.

1. Typically all returns are processed by the RMA department within 10 business days from the receipt of the product.
2. Restocking fee for either non-defective, unused or unopened items returned within 30 days is 15%. This includes customer's wrong product orders. After 30 days defective items will be replaced, and not refunded. Shipping charges are non-refundable.
3. Compuvest reserves a right to make a decision based on test results whether to send a replacement or repair the product (by sending it to manufacturer) or process the refund.
4. Compuvest will not accept products for return that have been physically damaged, burned, abused, misused, neglected, repaired or modified. All other items carry 1-year warranty effective as of invoice date. For other products found to be abused, mishandled, or altered, all warranty will be voided.

We cover all new hardware products (except unboxed CPU) with 1-year warranty unless it is specified otherwise. An EXTENDED 3-year warranty can be purchased for only 10% of the purchase, just by checking the "EXTENDED WARRANTY" box in your shopping basket. New unboxed CPUs normally have 14 days functional warranty and can be covered for 1-year with the "EXTENDED WARRANTY."
What does "EXTENDED WARRANTY" cover?
Automatic upgrade from 1-year to 3-year warranty on all hardware (except CPUs), unless specified otherwise.
Automatic upgrade from 14-days warranty to 1-year on all unboxed CPUs.

What does NOT "EXTENDED WARRANTY" cover?
Special items with a limited time warranty such as "Close Out" products, refurbished, returned from customers, and used.

A Wall Street Journal survey found that the average age of computers in 1998 was 2,2 years, while in 2002 this number is projected to be 3,3 years. This means that we use our computers 50% longer then we did just 5 years ago. We hope that this new service will help our customers to increase reliability of the equipment purchased from CompuVest.

Please help us to make this site better. Email our Customer Service with the question and we will respond to you promptly. If we think the question will help customers like you, we will publish the answer on the web site.