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Returns
+ General Policy
- Terms of offer, price, and item descriptions are subject to change without notice.
Although we make every effort to assure accuracy in advertised price and description, we are still human - we reserve the right
to correct any advertising error at any time. The purchaser agrees that if the purchase is cancelled after the close of
business on the date that the credit card is charged, and there is no fault by Compuvest, a fifteen percent (15%)
fee may be charged at Compuvest's discretion. Retail products are supported by original manufacturer warranty.
Compuvest.com does not offer any sales advise or technical support - the customer assumes all responsibility for product
compatibility. The customer pays for all return shipping.
Compuvest.com reserves the right to honor or refuse services to anyone.
+ Shipping Policy
- At CompuVest Corp. discretion we reserve the rights to reject products after inspection
(i.e. physical damage or incomplete packaging)
- In the event that physical damage is caused during transit of a return, it is the customers responsibility
to contact the carrier to start a damage claim immediately upon receiving CompuVest's notification. The
responsibility is between customer and carrier, not Compuvest Corp.
- Compuvest Corp. will only keep physically damaged returns for 10 weeks, after that
Compuvest Corp. will dispose of items locally without issuing credit or further notice.
- All International orders which are shipped via USPS and has successfully left United States
(as per USPS tracking information) Compuvest Corp. we will not be held responsible
for loss or damage of your purchase.
- Shipping times
- We ship our products from our warehouses in the United States, using UPS as our main delivery carrier.
USPS is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day.
However we do not offer the Same Day Delivery.
Here are the shipping services offered:
- Next day - cut off time 2 P.M. Pacific Time:
- Next Day Air (Guaranteed by 10:30 am)
- Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.
- Next Day Air Saver (Guaranteed by the end of the day)
- Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)
- Second day air - cut off time 2 P.M. Pacific Time
Second Day Air (Guaranteed by the end of the second business day)
Second Day Air A.M. (Guaranteed by noon of the second business day)
- 3-day select (Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time
- Ground - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed
within a certain time frame.
- If you need the product to be shipped later than specified cut-off times, please contact CompuVest customer service
for special arrangments.
- The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside
of the continental USA.
- We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in
"Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery
based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you
if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special
arrangements.
- Shipping delays
-
- If tracking information is available on the
Order Tracking page,
please visit the carrier's web site to determine the location of your package. Once the carrier has picked it up, the
travel time is out of our control. If the package has been delayed in transit due to unexpected conditions, a customer
needs to call the carrier for details (not the vendor, CompuVest). If you suspect the package was lost or delivered to
the wrong address, please email our
Customer Service
to get the fastest response.
- If tracking information is not available on the
Order Tracking page, check:
- If you allowed at least one business day for CompuVest to process your order
- If you allowed another business day for the tracking information to be uploaded on CompuVest web site
- If your order was delayed due to billing address not matching with the credit card information (our customer
service contacts customers within one business day in those cases)
- If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
address to your credit card company
- If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
- If you did not meet order processing and shipping
Cut-Off
time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
If you placed an order during a busy holiday season where in general one day delay is expected
If items are in CompuVest stock
If you still need help please email our
Customer Service
to get the fastest response.
+ Return Policy
Compuvest.com must be informed of any problems and/or order discrepancies (wrong product received, wrong product ordered)
within 7 business days from receipt of product, for CPU within 3 days from receipt of product -
fill out RMA form
and indicate in detail what the problem is, or email returns@compuvest.com.
PLEASE NOTE: Compuvest.com require that shipping damage or damaged product was received from Compuvest is reported within
48 HOURS of the product's delivery.
Shipping carrier can take up to 2 weeks to resolve any damaged shipping claim.
ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR AN EXACT ITEM EXCHANGE.
ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A 25% RESTOCKING FEE.
NEW RETAIL PRODUCTS THAT WERE OPENED WILL NOT BE ACCEPTED BACK FOR REASONS
OF "INCOMPATIBILITY" OR "INCORRECT PRODUCT ORDERED".
IF THE ITEM YOU RETURNED AS "DEFECTIVE" IS NOT DEFECTIVE ACCORDING TO OUR TESTING,
WE WILL REFUND YOUR PURCHASE PRICE, LESS A 25% RESTOCKING FEE.
WE EXAMINE EVERY ITEM RETURNED TO US AS "DEFECTIVE" AND TEST THE ITEM ACCORDING TO OUR PROCEDURES FOR THE ITEM.
IF, BASED ON OUR TESTING, THE ITEM MEETS THE MANUFACTURER'S OPERATING SPECIFICATIONS, THEN WE WILL IN OUR DISCRETION DETERMINE THAT THE
ITEM IS NOT DEFECTIVE.
IF THE ITEM YOU RETURNED AS "DEFECTIVE" IS NOT DEFECTIVE ACCORDING TO OUR TESTING, WE WILL REFUND YOUR PURCHASE
PRICE, LESS A 15% RESTOCKING FEE. WE WILL NOT REFUND SHIPPING FEES IF A RESTOCKING FEE IS CHARGED.
IF THE ITEM TESTS AS DEFECTIVE WE WILL REFUND YOUR PURCHASE PRICE AND SHIPPING FEES (FOR THE FIRST 30 DAYS AFTER
PURCHASE, OR THE FIRST 7 DAYS IN THE CASE OF CPU'S) OR PROVIDE A REPLACEMENT ITEM, IF THE ITEM IS STILL IN STOCK AND YOU CHOSE TO TAKE
A REPLACEMENT. FOLLOWING THE FIRST THIRTY DAYS AFTER PURCHASE WE WILL PROVIDE A REPLACEMENT FOR THE DEFECTIVE ITEM FOR THE BALANCE OF
THE WARRANTY PERIOD, AND REFUND YOUR SHIPPING FEES. IF THE IDENTICAL ITEM IS NO LONGER IN STOCK WE WILL PROVIDE AN EQUIVALENT OR BETTER
ITEM (IN OUR DISCRETION) OR ISSUE A STORE CREDIT.
See below for full return details.
WRONG PRODUCT DELIVERED?
IF OUR RECORD OF YOUR ORDER CONFIRMATION INDICATES THAT THE PRODUCT THAT YOU RECEIVED IS INDEED THE ITEM THAT
YOU ORDERED, WE WILL ACCEPT THE ITEM AS A RETURN AND CREDIT YOU WITH YOUR PURCHASE PRICE, LESS A 15% RESTOCKING FEE. WE WILL NOT REFUND
THE SHIPPING FEES EITHER TO OR FROM YOU THE CUSTOMER.
IF THE ITEM IS NOT THE ITEM YOU ORDERED, AS REFLECTED BY YOUR ORDER CONFIRMATION, WE WILL THEN PROVIDE A
REPLACEMENT CONSISTING OF THE PRODUCT YOU DID ORDER (IF IDENTICAL ITEM IS STILL IN STOCK) OR A REFUND, INCLUDING SHIPPING FEES.
See below for full return details.
If you believe a new item you receive is defective, please notify the
manufacturer.
Return Merchandise Authorization (RMA) number is required for all returns. RMA number is valid for 14 days (product must be received
by Compuvest.com within 14 days of receipt of RMA).Otherwise warranty for product will be voided.
Customer is responsible for :
matching serial numbers to the invoice; proper packaging of the returned product; all shipping charges to return the product to Compuvest.com.
keeping/ensuring time-frames of RMA and Warranty periods; ensuring all accessories are returned with product; providing return
reason and detailed description of the problem.
insuring RMA number is visible on the shipping label (on shipping label only, do not write on the retail box).
Customer is advised to use carrier with tracking capability, as sender (customer) is fully responsible for shipping the (returned) package.
No refunds will be made after 30 days from date of invoice. Warranty replacement or store credit still remains in effect. No Exceptions.
Store credit valid only 90 days from date of issued.
Refund cannot be greater than the item's original purchase price.
A 15% restocking fee will be applied on all returns for refund (UNLESS THE PRODUCT, IN OUR DISCRETION AND BASED ON OUR TESTING,
AS DESCRIBED ABOVE IS DEFECTIVE OR THE PRODUCT IS NOT THE PRODUCT YOU ORDERED, BASED ON YOUR ORDER CONFIRMATION).
Shipping charges are non-refundable in cases where restocking fee applies.
Customer has the option of receiving the product back at the customer's expense. The customer must notify us of that option in RMA letter.
Typically returns are processed by the RMA department within 10 business days from the date of receipt. Processing time may vary
for different products. The return status may be checked online.
Compuvest.com reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the
manufacturer), or to refund, store credit in accordance with our return policy.
In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
Compuvest.com will not accept any products back that have been physically damaged, burned, abused, misused, neglected, repaired
or modified.
Processors (CPUs) Return Policy
Return for refund within: 7 days from receipt of product
Return for replacement within: 30 days
This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Compuvest.com.
CPUs must be returned within 7 days from date of invoice for refund. All refunds on CPUs are made at current market value.
Opened retail CPUs may not be returned back under any circumstances - must be sent directly to the manufacturer. No exceptions
All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement with Compuvest.com and not be extended. No exceptions
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are
considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.
Compuvest.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve
an installation problem and may void your Compuvest.com return policy. Buyers requesting a refund may have to pay a 15% restocking fee.
Compuvest.com wills not cross-ship replacement CPUs.
Projector Lamps have 30 days warranty from date of invoice. After 30 days, the manufacturer warranty may apply. No exceptions.
Backup Cartridges, Tapes, Blank Media (CDs, DVDs, Video/Audio tapes) will only be accepted in original, sealed and unopened
packaging. All opened product mentioned will not be accepted and will be returned back to the customer. No Exceptions.
Printer Cartridges have 30 days warranty only. Defective printer cartridges must be returned back to Compuvest.com within
30 days from the date of invoice.
Notebook Batteries have 30 days DOA warranty only. Defective batteries must be returned back to Compuvest.com within 30 days
from date of invoice.
Software and Software licenses will only be accepted in the original, sealed and unopened packaging. No opened Retail software
will be accepted back. OEM Software is 100% non-refundable once purchased and delivered. OEM version software is intended for system
builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms
and conditions of the System Builder License, including responsibility for providing all end-user support. Compuvest.com is not
responsible for any Software incompatibility and/or support. Software incompatibility does not qualify software as damaged or defective.
Electronically delivered (emailed) license is non-returnable and non-refundable as well.
LCD Monitor Limited Return Policy
Compuvest.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. Compuvest.com adheres
to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective"
and eligible for replacement or refund through any applicable Compuvest.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.
Desktop PC, Notebook, and Tablet PC Return Policy A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be
repaired or replaced at Compuvest.com discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for
these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately Compuvest.com cannot
expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time.
If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned
at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy
before completing your order. By confirming your order, you indicate your agreement to this policy.
- Cisco products. All Sales of Cisco Authorized Refurbished Equipment are FINAL. No returns for credit.
Any non-working equipment that is still under warranty will be replaced by Cisco Systems.
ANY EXCEPTION FROM OUR POLICY IT IS SUBJECT A RESTOCKING FEE 20%.
+ Money Back Guarantee / Refund Policy
Compuvest.com must be informed of any problems and/or order discrepancies (wrong product received, wrong product ordered
or defective product) within 7 business days from receipt of product, for CPU within 3 days from receipt of product -
fill out RMA form
and indicate in detail what the problem is, or email returns@compuvest.com.
PLEASE NOTE: Compuvest.com require that shipping damage or damaged product was received from Compuvest is reported within
48 HOURS of the product's delivery.
Shipping carrier can take up to 2 weeks to resolve any damaged shipping claim.
Unless otherwise indicated, all products may be returned within 30 days from the original invoice date for refund. Return Merchandise
Authorization (RMA) Number is required for all returns. A 15% restocking fee may apply as follows:
All refused packages will be accepted back in stock and credit will be processed within 5 (five) business days from
receipt of the merchandise less 15% restocking fee and shipping charges. No exceptions.
The customer assumes full responsibility for product compatibility. Compuvest.com does not guarantee any product compatibility.
Compuvest.com does not guarantee any cancellations, modifications, or alterations on any order if customer was not emailed with
confirmation from a Compuvest.com customer service representative.
The purchaser agrees that if the purchase is cancelled after the close of business on the date that the credit card is charged,
and there is no fault by Compuvest, a fifteen percent (15%) fee may be charged at Compuvest's discretion.
+ Warranty periods
Compuvest.com does not offer technical assistance. We do not guarantee any product compatibility,
or do we make any product recommendations or sales advise. See our list of
manufacturer technical support.
phone numbers to obtain product information, installation assistance, and other types of technical support for your purchase.
- Unless otherwise indicated, the warranty periods are as follows:
- NEW RETAIL:
- These products are supported by the manufacturer and must be returned directly to the manufacturer.
For additional information, please see the "Manufacturer Tech Support Index."
- NEW BULK: (OEM, White Box, and New Pulls).
- These products come with a 180- day warranty with Compuvest.com that may not be extended.
- REFURBISHED:
- These products are covered by a 45-day warranty
- USED:
- These products are covered by a 30-day warranty There is no extended warranty on close out or refurbished and used items.
- NO WARRANTY for any product with:
- Warranty sticker and/or serial number removed by customer.
- Physically abused (as described in return policy); any open software (Retail and OEM); missing accessories; rebate taken off and/or registered.
- There is no extended warranty on close out or refurbished items.
+ Technical Support
Compuvest.com does not offer technical assistance. We do not guarantee any product compatibility,
or do we make any product recommendations or sales advise. See our list of
manufacturer technical support.
phone numbers to obtain product information, installation assistance, and other types of technical support for your purchase.
+ Make a return request
Compuvest.com Policy & Agreement / Terms & Conditions
- Step 1: Read the Return Policy
- Before beginning the return process we STRONGLY advise you to read the Compuvest.com return
Policy.
New retail Items (sold in original retail boxes) are covered by the manufactures' warranty - they must be returned directly
to their manufacturer. Technical support
for many of the products sold by Compuvest.com is available from their manufacturers.
- Step 2: Check Your Return
- ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING.
All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must
be included in the original packaging, as provided by the manufacturer. A return will not be processed in the event ANY items
included in the original shipment to you are not present in the returned package. Compuvest.com will NOT HONOR a return in
the event that an item is improperly packaged, altered, or physically damaged.
- Step 3: Request an RMA online
- Fill out our form (available after you click "I Agree" button at the bottom of this page)
to request a Return Merchandize Authorization (RMA) number. Returns will not be accepted at our warehouse without a valid RMA number.
RMA numbers will expire 14 days after the date of issue. Any return we receive without an RMA number will be documented and returned to you.
- Step 4: Ship and Insure Your Return
- You MUST make sure the RMA number is visible on the shipping label on the returned package
(not on the retail box). We STRONGLY recommend that you insure the package you are returning. THIS IS FOR YOUR PROTECTION,
in case the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with
"proof of delivery." Compuvest.com shall not be responsible for items returned that are lost or damaged in transit.
You can check your RMA status
online.
If you have a question send an email to: returns@compuvest.com.
GENERAL RETURN POLICY:
Unless otherwise indicated, all products may be returned within 30 days from the original invoice date for
refund. A Return Merchandise Authorization Number (RMA) is required for all returns. A 15% restocking fee may apply. Items can be
returned for replacement/repair within their Compuvest.com warranty period. Compuvest.com must be informed of any problems and/or
order discrepancies (wrong product received, shipping damage, or defective product) within 7 (seven) business days from receipt of
product. Compuvest.com does not offer technical support on products it sells. You can request an RMA online.
The following guidelines apply to all returns.
An RMA number is required for all returns. RMA number is valid for 14 days (product must be received by Compuvest.com within
14 days of receipt of RMA).
New retail Items are covered by their manufactures warranty they must be returned directly to the manufacturer.
The customer must ensure the following in order to guarantee that the return will be honored:
Matching serial numbers of returned items to the invoice
Proper packaging of the returned product
Keeping/meeting time frames of RMA and Warranty periods
Ensuring all accessories are returned with product
Providing the return reason and a detailed description of the problem
Insuring that the RMA number is visible on the shipping label (on shipping label only, do not write on the retail box)
- ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR EXACT ITEM EXCHANGE.
ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A 25% RESTOCKING FEE.
A 15% restocking fee applies to all returned products unless: Compuvest.com finds the product defective according to manufacturer
specifications, the order was damaged during shipping, or Compuvest.com made a mistake in processing the order.
Shipping charges are non-refundable in all cases where the restocking fee applies.
Most returns are processed by the RMA department within 10 (ten) business days from the date of receipt. The return status
may be checked online.
Compuvest.com reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the
manufacturer), or to refund in accordance with our return policy.
All refused packages will be accepted back in stock and credit will be processed within 5 (five) business days from receipt
of the merchandise less 15% restocking fee and shipping charges.
No refunds will be made after 30 days from date of invoice. However, replacement under the warranty still remains in effect.
Store credit is valid for 3 (three) months after the credit is issued.
In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
Compuvest.com will not accept any products back that have been physically damaged, burned, abused, misused, neglected,
repaired or modified.
ANY EXCEPTION FROM OUR POLICY IT IS SUBJECT A RESTOCKING FEE 20%.
EXCEPTIONS TO THE GENERAL RETURN POLICY
- Processors (CPUs) Return Policy
- Return for refund within: 7 days
- Return for replacement within: 30 days
- This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Compuvest.com.
- CPUs must be returned within 7 days from date of invoice for refund. All refunds on CPUs are made at current market value.
- Opened retail CPUs may not be returned back under any circumstances - must be sent directly to the manufacturer. No exceptions
- All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement with Compuvest.com and not be extended. No exceptions
- Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins
are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.
- Compuvest.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation
problem and may void your Compuvest.com return policy.
- Buyers requesting a refund may have to pay a 15% restocking fee. Compuvest.com wills not
cross-ship replacement CPUs.
- Projector Lamps
- have a 30 day warranty from the date of invoice. After 30 days, the manufacturer warranty may apply.
- Backup Cartridges, Tapes, Blank Media (CDs, DVDs, Video/Audio tapes), and Printer Cartridges
- will only be accepted in original, sealed and unopened packaging. All opened product mentioned will not be accepted
and will be returned back to the customer at the customers' expense.
- Notebook Batteries
- have a 30-day dead on arrival warranty only. Defective batteries must be returned back to Compuvest.com
within 30 days from the date of invoice.
- Printers
- can only be returned for repair/replacement. No refunds or store credit.
- Software and Software licenses
- will only be accepted for return in the original sealed and unopened packaging.
No opened Retail software will be accepted back. OEM Software is 100% non-refundable once purchased and delivered.
OEM version software is intended for system builders only and cannot be transferred to another PC once installed.
Purchasers of this software are required to comply with the terms and conditions of the System Builder License,
including responsibility for providing all end-user support. Compuvest.com is not responsible for any Software incompatibility
and/or support. Software incompatibility does not qualify software as damaged or defective.
- Cisco products.
- All Sales of Cisco Authorized Refurbished Equipment are FINAL. No returns for credit.
Any non-working equipment that is still under warranty will be replaced by Cisco Systems.
ADVANCED REPLACEMENT / CROSS-SHIP:
- Compuvest.com offers advanced replacement for RMA returns only under the following conditions:
- Customer must purchase the replacement item.
- Customer must pay for shipping of replaced item (non-refundable).
- Replacement item must be of identical model, must be in stock and available to ship.
- Return shipping cost - sole responsibility of the customer.
- No Advanced Replacement / Cross-shipping for items purchased beyond 30 days of invoice.
- Please note that our Return Policy applies to all returns.
Compuvest.com does not offer technical assistance. We do not guarantee any product compatibility,
or do we make any product recommendations or sales advise. See our list of
manufacturer technical support.
phone numbers to obtain product information, installation assistance, and other types of technical support for your purchase.
- Unless otherwise indicated, the warranty periods are as follows:
- NEW RETAIL:
- These products are supported by the manufacturer and must be returned directly to the manufacturer.
For additional information, please see the "Manufacturer Tech Support Index."
- NEW BULK: (OEM, White Box, and New Pulls).
- These products come with a 180- day warranty with Compuvest.com that may not be extended.
- REFURBISHED:
- These products are covered by a 45-day warranty
- USED:
- These products are covered by a 30-day warranty There is no extended warranty on close out or refurbished and used items.
- NO WARRANTY for any product with:
- Warranty sticker and/or serial number removed by customer.
- Physically abused (as described in return policy); any open software (Retail and OEM); missing accessories; rebate taken off and/or registered.
- There is no extended warranty on close out or refurbished items.
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