We do not provide technical support or assistance. If you need help with installation or product configuration, we recommend you searching the Internet. Manufacturers links page is a good place to start your research.

If you received a product that has been misrepresented, thare are 2 options (please read carefully):

1. Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product even though you are not happy with it, please click on the button below to fill out a special form to request a discount. It will get transmitted to the customer service department immediately and you will get a response within the next business day. Please note, all requests are subject to verification.
2. Take me to the form to obtain a discount
3. If you still would like to return the product, please fill out the Return Request Form. When the product is received by CompuVest and determined to be in fact misrepresented, CompuVest will refund the FULL price of the product including original shipping charges. There is no need to contact customer service to get a full refund, as it will be automatically taken care of upon the receipt of the product.

If the item you received is defective please fill out the Return Request form to send it back. There is an option for claiming the item defective in the process of your return request. There is no need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the return request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.

You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more details, visit our Return policy section.

Please click on the button below to fill out the form, it will get transmitted to the customer service department immediately and you will get a response within the next business day. Please use a sample invoice below for your reference when filling out the request:

Please visit our List of Manufacturers to find the contact you need.

1. Typically all returns are processed by the RMA department within 10 business days from the receipt of the product.
2. Restocking fee for either non-defective, unused or unopened items returned within 30 days is 15%. This includes customer's wrong product orders. After 30 days defective items will be replaced, and not refunded. Shipping charges are non-refundable.
3. Compuvest reserves a right to make a decision based on test results whether to send a replacement or repair the product (by sending it to manufacturer) or process the refund.
4. Compuvest will not accept products for return that have been physically damaged, burned, abused, misused, neglected, repaired or modified. For other products found to be abused, mishandled, or altered, all warranty will be voided.

We cover all new hardware products (except unboxed CPU) with 1-year warranty unless it is specified otherwise. An EXTENDED 3-year warranty can be purchased just by checking the "EXTENDED WARRANTY" box in your shopping basket. New unboxed CPUs normally have 14 days functional warranty and can be covered for 1-year with the "EXTENDED WARRANTY."
What does "EXTENDED WARRANTY" cover?
Automatic upgrade from 1-year to 3-year warranty on all hardware (except CPUs), unless specified otherwise.
Automatic upgrade from 14-days warranty to 1-year on all unboxed CPUs.

What does NOT "EXTENDED WARRANTY" cover?
Special items with a limited time warranty such as "Close Out" products, refurbished, returned from customers, and used.

A Wall Street Journal survey found that the average age of computers in 1998 was 2,2 years, while in 2002 this number is projected to be 3,3 years. This means that we use our computers 50% longer then we did just 5 years ago. We hope that this new service will help our customers to increase reliability of the equipment purchased from CompuVest.

Please help us to make this site better. Email our Customer Service with the question and we will respond to you promptly. If we think the question will help customers like you, we will publish the answer on the web site.