Common Return Questions & Issues
+ Need technical support ?
We do not provide technical support or assistance. If you need help with installation or product configuration, we recommend you searching the Internet. Manufacturers links page is a good place to start your research.
+ Product I received is not as advertised
If you received a product that has been misrepresented, thare are 2 options (please read carefully):
+ How do I exchange a defective item ?
If the item you received is defective please fill out the Return Request form to send it back. There is an option for claiming the item defective in the process of your return request. There is no need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the return request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.
+ I need an advanced replacement shipped to me
You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more details, visit our Return policy section.
+ I need to correct a shipping problem
Please click on the button below to fill out the form, it will get transmitted to the customer service department immediately and you will get a response within the next business day. Please use a sample invoice below for your reference when filling out the request:
+ I need manufacturer support contacts
Please visit our List of Manufacturers to find the contact you need.
+ What is the replacement time frame ?
+ How does the extended warranty work ?
We cover all new hardware products (except unboxed CPU) with 1-year warranty unless it is specified otherwise. An EXTENDED 3-year warranty can be purchased just by checking the "EXTENDED WARRANTY" box in your shopping basket. New unboxed CPUs normally have 14 days functional warranty and can be covered for 1-year with the "EXTENDED WARRANTY."
What does "EXTENDED WARRANTY" cover?
Automatic upgrade from 1-year to 3-year warranty on all hardware (except CPUs), unless specified otherwise.
Automatic upgrade from 14-days warranty to 1-year on all unboxed CPUs.
What does NOT "EXTENDED WARRANTY" cover?
Special items with a limited time warranty such as "Close Out" products, refurbished, returned from customers, and used.
A Wall Street Journal survey found that the average age of computers in 1998 was 2,2 years, while in 2002 this number is projected to be 3,3 years. This means that we use our computers 50% longer then we did just 5 years ago. We hope that this new service will help our customers to increase reliability of the equipment purchased from CompuVest.