Most common questions and concerns BEFORE ordering
Shipping Policy and Tracking
+ Shipping Policy
+ I need to know the shipping cost before placing the order
You will know how much the shipping will cost before placing the order. In order to calculate the shipping cost before placing an order, add an item to the shopping cart, then click on "View Cart". From there you can either continue to the checkout or use the shipping calculator. To use the shipping calculator, choose the country of destination, enter the zip or postal code, and press the "Update" button. You will see the list of all available shipping methods and rates for the code you have entered.
"Shipping and Handling" Charge may change after your order is placed, based on destination, actual weight, dimensions, local delivery conditions and Services provided by Currier's(and their affiliates).
This applies to ALL Orders ("Free Shipping" and regular shipping). Our customer service representative will contact you promptly to notify you of the changes.
+ What are the shipping options and Cut-Off times ?
We ship our products from our warehouses in the United States, using UPS as our main delivery carrier. USPS or UPS is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day. However we do not offer the Same Day Delivery. Here are the shipping services offered:
We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special arrangements.
+ Will everything that I ordered ship together ?
Not necessarily. In order to provide the fastest (on time) service we may ship products from different warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our customer satisfaction program.
If, for some reason, you need separate orders to be combined, or need all items shipped together, please email our Customer Service.
+ Can I pick up my order ?
Unfortunately, we are not able to provide this service at this time. This option is only available for local contracted companies. All other orders must be shipped from the warehouse.
+ Do you ship internationally ?
Yes. Compuvest Corp. is proud to serve customers from all around the world and welcomes international orders. If your payment has been done properly, your order will be shipped out either by UPS international Service or US Express mail.
The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA.
Compuvest Corp. will provide support to resolve shipping irregularities when possible. Compuvest Corp. will not be held responsible for loss or damage of your purchase shipped via USPS and has successfully left United States (as per USPS tracking information) and /or passed to Local Currier's partners/Service providers/affiliates.
+ Do you ship to military APO ?
Military orders can ONLY be shipped via US Mail (USPS). Even if you choose another shipping option when placing an order, it will be shipped via USPS.
+ How do I track the package ?
After the order gets shipped, tracking information gets uploaded to Order Tracking page within one business day. You will need to call the carrier with the tracking number and determine the location of your package. Once the carrier picked up the package, travel time is out of our control. If you suspect that the package was lost or delivered to the wrong address, please read "I am missing a part of my order" section to fill out a special form.
+ What are the payment options for orders shipped to US ?
For orders shipped to US we accept major credit cards (Visa, Master Card, Discover and American Express). We also accept COD, bank wire transfer, and Western Union. For information on how to make a payment correctly please visit the Payments section of CompuVest web site.
+ What are the payment options for international customers ?
For orders shipped outside of US, including freight forwarding shipping addresses, we accept payments made by American Express credit card, bank wire transfer or Western Union. For information on how to make a payment correctly please visit the Payments section of CompuVest web site.
+ Government, Educational or Corporate qualify terms.
+ I need more product information
All information we have is on our web site. We do not provide technical support or assistance. If you need more information about the product we recommend searching the Internet. You can click here to go to the list of manufacturers.
+ What does OEM, Bulk, Refurbished, Extra Life... mean ?
+ What does Eco-Stor™ condition mean ?
+ Will Compuvest sell my personal information ?
+ What is the order acceptance policy ?
Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our acceptance of such order. CompuVest reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.
Price changes, Errors, and Omissions:
In the event that an incorrect price is listed due to typographical, informational, technical or other error, CompuVest shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for that product with incorrectly listed price. CompuVest reserves the right to honor or refuse prices within two days from the time of purchase. CompuVest reserves the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements.
CompuVest always strives to make sure that the information presented online is accurate.
If you need more information please read CompuVest policies in the Policies section.
+ How do I cancel my order ?
We cannot cancel or change the orders that have been shipped. If this is the case, you will need to return the package, at your (the buyer's) expense which is subject to 15% restocking fee. Shipping charges not refundable.
Once in an order has been confirmed and cancelation has been requested by an end-user 15% restocking fee may be applied at Compuvest.com discretions.
You may see a credit card charge on your bank statement dated the time of the original order placement.
After the order has been cancelled CompuVest will refund the credit card fully. It may take about 2-7 business days for the funds to appear on your bank statement.
+ I could not find a product on your web site
If you were not able to find the product you were searching for on the CompuVest site, our sales team will be happy to locate it for you from our alternative sources. Please fill out this form and press the "Send E-mail" button to send your request to CompuVest. We will reply promptly.
+ I need a volume discount
If you need a discount for a large quantity, our sales team will be happy to provide it for you. Please fill out this form and press the "Send E-mail" button to send your request to CompuVest. We will reply promptly.
+ I would like to order larger quantity than shows in stock
Please fill out this form to request a larger quantity than shows in CompuVest stock. Then press the "Send E-mail" button to send your request to CompuVest
+ Need technical support ?
We do not provide technical support or assistance. If you need help with installation or product configuration, we recommend you searching the Internet. Manufacturers links page is a good place to start your research.
+ Do you ship to military APO ?
Military orders can ONLY be shipped via US Mail (USPS). Even if you choose another shipping option when placing an order, it can only be shipped via USPS.