• At CompuVest Corp. discretion we reserve the rights to reject products after inspection (i.e. physical damage or incomplete packaging)
• In the event that physical damage is caused during transit of a return, it is the customers responsibility to contact the carrier to start a damage claim immediately upon receiving CompuVest's notification. The responsibility is between customer and carrier, not Compuvest Corp.
• Compuvest Corp. will only keep physically damaged returns for 10 weeks, after that Compuvest Corp. will dispose of items locally without issuing credit or further notice.
• All International orders which are shipped via USPS and has successfully left United States (as per USPS tracking information) Compuvest Corp. we will not be held responsible for loss or damage of your purchase.

You will know exactly how much the shipping will cost before placing the order. In order to calculate the shipping cost before placing an order, add an item to the shopping cart, then click on "View Cart". From there you can either continue to the checkout or use the shipping calculator. To use the shipping calculator, choose the country of destination, enter the zip or postal code, and press the "Update" button. You will see the list of all available shipping methods and rates for the code you have entered.

We ship our products from our warehouses in the United States, using FedEx as our main delivery carrier. USPS or FedEx is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day. However we do not offer the Same Day Delivery. Here are the shipping services offered:

1. Next day - cut off time 2 P.M. Pacific Time:
   1. Next Day Air (Guaranteed by 10:30 am)
   2. Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.
   3. Next Day Air Saver (Guaranteed by the end of the day)
   4. Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)
2. Second day air - cut off time 2 P.M. Pacific Time
   1. Second Day Air (Guaranteed by the end of the second business day)
   2. Second Day Air A.M. (Guaranteed by noon of the second business day)
3. 3-day select (Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time
4. Ground - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed within a certain time frame.

If you need the product to be shipped later than specified cut-off times, please contact CompuVest customer service for special arrangments.

We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special arrangements.

Not necessarily. In order to provide the fastest (on time) service we may ship products from different warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our customer satisfaction program.

If, for some reason, you need separate orders to be combined, or need all items shipped together, please email our Customer Service.

Unfortunately, we are not able to provide this service at this time. This option is only available for local contracted companies. All other orders must be shipped from the warehouse.

Yes. Compuvest is proud to serve customers from all around the world and welcomes international orders. If your payment has been done properly, your order will be shipped out either by UPS international Service or US Express mail.
The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA.

Military orders can ONLY be shipped via US Mail (USPS). Even if you choose another shipping option when placing an order, it will be shipped via USPS.

After the order gets shipped, tracking information gets uploaded to Order Tracking page within one business day. You will need to call the carrier with the tracking number and determine the location of your package. Once the carrier picked up the package, travel time is out of our control. If you suspect that the package was lost or delivered to the wrong address, please read "I am missing a part of my order" section to fill out a special form.

For orders shipped to US we accept major credit cards (Visa, Master Card, Discover and American Express). We also accept COD, bank wire transfer, and Western Union. For information on how to make a payment correctly please visit the Payments section of CompuVest web site.

For orders shipped outside of US we accept payments made by American Express credit card, bank wire transfer or Western Union. For information on how to make a payment correctly please visit the Payments section of CompuVest web site.

CompuVest is proud to serve Government, Educational and Corporate organizations. We accept purchase orders and offer special pricing and payment arrangements for large orders.

Typically we offer Net 30 terms for Government, Educational, and Corporate clients. In order to process your PO we must receive a copy of the PO signed by the purchasing agent of your organization. The PO must clearly indicate billing and shipping addresses, contact phone and fax numbers. Corporate clients must supply us with bank and trade references, along with the Dun & Bradstreet number. Corporate orders are subject to credit approval. All sales and return policies apply to all CompuVest customers.

In order to enter correct pricing and shipping information on the PO, you can can either call us to verify prices and shipping charges, or simply print out the order in the check out process with exact prices and shipping charges. To expedite processing of the order we strongly recommend faxing it to: 425.251.5000

For any questions regarding Government, Education and Corporate POs please contact:

Megan Phone: 425.738.4091 Ext: 136 Please send your PO by fax to: 425.251.5000 or email to: Megan@compuvest.com You can mail the hard copy of the PO to: CompuVest Corp., 3600 Lind Ave SW Suite 130, Renton, WA 98057, USA CompuVest GSA Schedule Contract Number: GS-35F-0097M

All information we have is on our web site. We do not provide technical support or assistance. If you need more information about the product we recommend searching the Internet. You can click here to go to the list of manufacturers.

OEM, Bulk, Plain Box products have the following features:

1. No fancy packaging (Plain box product comes in a plain box, OEM or Bulk - in an anti-static wrap.)
2. Accessories may differ (Accessories that usually come with the retail version may or may not be included.)
3. User's manual may differ (User's manual may be abridged or not included. Please use Manufacturer's web site for complete manuals.)
4. Software bundle may differ (Usually those products include drivers, but not include additional software that comes with the retail version of the product.)
5. Technical support from manufacturer may differ (Usually manufacturers do not offer full technical support to end users on these types of products. The cost of technical support that you pay for when purchasing a retail version is not included when you purchase OEM, Bulk or Plain Box version.)
6. Warranty period may differ (Please check the warranty on the item description. If it differs from "normal" manufacturer's warranty, we specify the warranty in the product description.)

Retail

These products you will see on a retail store shelf. Packages include accessories and bundled software advertised by manufacturer. They are intended for an end-user.

Multi-pack

Products are packaged in bulk by 5-100 pieces per box. Multi-pack products usually come with one Manual and one set of Drivers per box, not per item.

Retail Open Box

This is new product in the original packaging but has been opened and possibly used for a short time, usually a demonstration unit. Since these items can not be advertised as Retail product, they are sold as "Open Box". They may not include all accessories that usually come with Retail Packaging.

New Pulls/OEM

Products are New, usually purchased in Bulk by us. This equipment was disassemble from whole new units for reselling. Products do not come with software or instructions unless indicated. Products are inspected by Compuvest technicians to ensure it is fully functional.

Factory Refurbished

Products are Refurbished to the exact manufacturer specifications by the original manufacturer in a certified refurbishing center. Products may be used or unused and have been cleaned, quality checked and tested, they have been serviced if needed by the manufacturer's certified center. Factory Refurbished products can have minor cosmetic blemishes and may or may not come with Manuals, Batteries or Back up Disks, unless indicated.

Refurbished

Products are refurbished by a 3rd part facility, not the original manufacturer. These products may have minor cosmetic blemishes due to normal usage. Products have been tested and generally have never had any defects. Products may or may not come with Manual, Batteries or Back up Disks, unless indicated. Compuvest ensures these products are cleaned to our highest standards.

Reconditioned

These products are required to pass a careful assessment and testing by Compuvest Technicians before they are released to the customer. These products are packaged in their reconditioned form and may include basic accessories such as Cables and/or Batteries, check the item description for detailed list of accessories.

Used Pulls

Products are pulled from a whole used unit for reselling, it is purchased by us in Bulk and may have minor scratches and blemishes. These products do not come with Software or Instructions unless otherwise indicated. Compuvest Technicians have inspected this product to ensure it is fully functional.

"Extra Life" Tapes

100% Guaranteed for life. Only tapes that pass all phases of the process can be sold as "Extra Life". A visual hands-on inspection for mechanical and cosmetic defects is conducted; all labels and barcodes are removed. All data is destroyed using data tape and drive manufacturer approved processes, this insures the security and confidentiality of the data. Tapes are tested to insure their performance with acceptance standards higher then original OEM standards for new tapes. Packaging includes new case, new j-card insert, security seal, shrink-wrap and cardboard sleeve. "Extra Life" tapes will be recognized and treated by the drive the same as blank, new tapes.

The Eco-Stor™ Products:

DLT IV-III-IIIXT, SuperDLT, LTO1&2, AIT1&2

3420, 3480, 3490, 3570, 3590, 9840, QIC, 4mm, 8mm...

Maxell, Sony, Fuji, HP, Imation, Quantum, IBM, DEC, Exabyte...

The Eco-Stor™ Process:

At Eco-Stor™ we only use the best brands inspected to be in perfect condition. We then put each tape through our testing and conditioning process to assure 100% performance satisfaction, every tape, every time. Our media experts 12 point inspect, individually test, fully condition and 4 pass deep degauss every tape. Each tape is then given our Eco-Stor™ mark and identification number and is sealed in new packaging.

The Eco-Stor™ Promise

The Eco-Stor™ Guarantee promises you 100% performance satisfaction for 1 full year from your date of purchase. If you have any product performance problems, Eco-Stor™ will replace the tape or refund 100% of your purchase price, your choice. Each tape also has a limited lifetime warranty against any defects in quality or workmanship for as long as you own it. We feel this is the simplest, most complete guarantee in the industry and a true measure of Eco-Stor™ quality.

The Eco-Stor™ Pay-off:

Choosing Eco-Stor™ gets you the best data media a great price. You get certified data reliability and quality performance equal to or greater than the media in your current library. You also help the environment by choosing a high reuse content product. But, most of all, you get the very best overall value on all data media.

UNCONDITIONAL 90 DAY GUARANTEE:

Returns of any Eco-Stor products will be accepted from the original purchaser for any reason and a full refund provided up to 90 days from date of original purchase.

ONE-YEAR PRODUCT WARRANTY:

All Eco-Stor products are warranted by us to perform to industry standards, meet all normal operating requirements and meet or exceed all original specifications for one-year from original purchase date. Any items found by us to not meet this criteria will be promptly replaced at no charge to the customer.

LIFETIME PRODUCT WARRANTY:

All Eco-Stor branded data media products we sell are fully warranted against all defects in materials and workmanship to the original purchaser indefinitely. Any items found defective by Eco-Stor will be replaced free.

Products must be returned to CompuVest for all Eco-Stor guarantee and warranty remedies under regular RMA request.

DO NOT RETURN ECO-STOR MEDIA TO ORIGINAL MANUFACTURER.

CompuVest Corp. is Not Selling or Sharing Customer's Information to a Third Party in any form!
If you need more information please read CompuVest privacy policy in the Policies section

Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our acceptance of such order. CompuVest reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.

Price changes, Errors, and Omissions:
In the event that an incorrect price is listed due to typographical, informational, technical or other error, CompuVest shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for that product with incorrectly listed price. CompuVest reserves the right to honor or refuse prices within two days from the time of purchase. CompuVest reserves the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements.

CompuVest always strives to make sure that the information presented online is accurate.

If you need more information please read CompuVest policies in the Policies section.

Return Policy

1. Customer cannot return any product without the return authorization.
2. The warranty of any item begins from the date of the invoice. The warranty comes from Compuvest unless the item description specifies the manufacturer's warranty.
3. SHIPPING CHARGES ARE NOT REFUNDABLE!
4. Restocking fee for either non-defective, unused or unopened items returned within two weeks is 15%. After two weeks defective items will be replaced, and not refunded. Shipping charges are non-refundable.
5. No cash refund for all items returned after 14 days from the date of invoice. Store credit is available at current sale price of the returned product. Refund cannot be greater then the original item's price.
6. All refused packages will be accepted back in stock, and credit will be processed within 1 business day for the merchandise less 15% restocking fee and shipping charge. No exceptions.
7. Compuvest DOES NOT GUARANTEE ANY PRODUCT COMPATIBILITY.
8. Warranty on all Refurbished items is 45 days (unless specified in product description otherwise). Refurbished products are fully inspected and restored to their original performance, in accordance to manufacturer's specifications. May have some cosmetical blemishes. Contents of refurbished product package may vary from contents listing on retail box.
9. Prices cannot be negotiated after order submission. Order cannot be canceled after it was shipped.
10. Prices are good within two days from the date of purchase.
11. Compuvest reserves a right to make a decision, based on test results, whether to send a replacement, repair the product (by sending it to manufacturer), or process the refund.
12. Compuvest will not accept products for return that have been physically damaged, burned, abused, misused, neglected, repaired or modified. For other products found to be abused, mishandled, or altered, all warranty will be voided.
13. Compuvest takes no responsibility for the installation of the product and incorrect operation of your system. We will not be liable for any system, component, or peripheral including, but not limited to, mechanical or electronic damage, lost time, lost wage, lost revenue, or any other damage arising out of the use of, or inability to use our products.
14. No warranty for any returned items with its serial number or warranty sticker removed by customer.
15. Any opened software will not be accepted under any circumstances.
16. All Compuvest suppliers provide excellent warranties and they should be contacted directly using the phone number on the product literature. For additional information, take a look at the "Manufacturer Tech Support Index".
17. All accessories must be shipped with the returned item, otherwise the return process will be delayed until the accessories are received by our RMA department under the same RMA number.
18. Typically returns are processed by RMA department of Compuvest within 2 -3 business days from the receipt of the product.
19. Address correction or rerouting of the package by customer is not allowed, as it is an additional charge from the carrier. If the above occurs customer will be billed additional freight fee based on the bill from the carrier.
20. All packaging is bulk unless it states otherwise or specifies the contents (cables, manuals, software, documentation etc).
21. There is no extended warranty on close out or refurbished items.
22. CompuVest cannot guarantee any cancelation, modification of an order or a shipping method via e-mail, if customer was not e-mailed with the e-mail confirmation from CompuVest customer service.

Refurbished, Discounted & Close Out Returns

1. The warranty of any item begins from the date of the invoice. The warranty comes from Compuvest unless the item description specifies the manufacturer's warranty.
2. Warranty on all Refurbished items is 45 days (unless specified in product description otherwise). Refurbished products are fully inspected and restored to their original performance, in accordance to manufacturer's specifications. May have some cosmetical blemishes. Contents of refurbished product package may vary from contents listing on retail box.
3. Compuvest will not accept products for return that have been physically damaged, burned, abused, misused, neglected, repaired or modified. For other products found to be abused, mishandled, or altered, all warranty will be voided.
4. White box/bulk items do not have rebates.
5. All packaging is bulk unless it states otherwise or specifies the contents (cables, manuals, software, documentation etc).
6. There is no extended warranty on close out or refurbished items.

Discrepancy & Shipping damage

1. Compuvest is not responsible for providing a specific delivery service to receiver's area if it cannot be provided by a designated carrier.
   • PLEASE NOTE: Compuvest.com require that shipping damage is reported within 48 HOURS of the product's delivery.
2. We agree to file any damage claim immediately with its designated shipping carrier.
3. After carrier processes the claim and we receive documentation confirming that the claim is not denied, we can proceed with the refund or sending a replacement (carrier may request a damage evaluation of the original package in order to proceed with the claim). Purchaser can check the status of the claim by calling either to the carrier and providing the tracking number (can be obtained from our web-site) or to CompuVest customer service.

Pricing policy

1. Prices are good within two days from the time of the order.
2. Price are subject to change without notice.

We cannot cancel or change the orders that have been shipped. If this is the case, you will need to return the package, at your (the buyer's) expense which is subject to 15% restocking fee. Shipping charges not refundable.
Once in an order has been confirmed and cancelation has been requested by an end-user 15% restocking fee may be applied at Compuvest.com discretions.
You may see a credit card charge on your bank statement dated the time of the original order placement.
After the order has been cancelled CompuVest will refund the credit card fully. It may take about 2-7 business days for the funds to appear on your bank statement.

If you were not able to find the product you were searching for on the CompuVest site, our sales team will be happy to locate it for you from our alternative sources. Please fill out this form and press the "Send E-mail" button to send your request to CompuVest. We will reply promptly.

Business Name:		Your Name:
Your Phone:		Your e-mail:

1

Brand Name	Manufacture Part Number	Model Number	Condition	Quantity	Target Price(ea.)	Substitute	Time to Search
			Any New Refurbished Used			Yes    No	Urgent 1-2 days 3-4 days Week Two Weeks
Description:				Comments:

2

Brand Name	Manufacture Part Number	Model Number	Condition	Quantity	Target Price(ea.)	Substitute	Time to Search
			Any New Refurbished Used			Yes    No	Urgent 1-2 days 3-4 days Week Two Weeks
Description:				Comments:

Send E-mail

R e s e t

If you need a discount for a large quantity, our sales team will be happy to provide it for you. Please fill out this form and press the "Send E-mail" button to send your request to CompuVest. We will reply promptly.

Business Name:		Your Name:
Your Phone:		Your e-mail:

1

Brand Name	Manufacture Part Number	Model Number	Condition	Quantity	Target Price(ea.)	Substitute	Time to Search
			Any New Refurbished Used			Yes    No	Urgent 1-2 days 3-4 days Week Two Weeks
Description:				Comments:

2

Brand Name	Manufacture Part Number	Model Number	Condition	Quantity	Target Price(ea.)	Substitute	Time to Search
			Any New Refurbished Used			Yes    No	Urgent 1-2 days 3-4 days Week Two Weeks
Description:				Comments:

Send E-mail

R e s e t

Please fill out this form to request a larger quantity than shows in CompuVest stock. Then press the "Send E-mail" button to send your request to CompuVest

Business Name:		Your Name:
Your Phone:		Your e-mail:

1

Brand Name	Manufacture Part Number	Model Number	Condition	Quantity	Target Price(ea.)	Substitute	Time to Search
			Any New Refurbished Used			Yes    No	Urgent 1-2 days 3-4 days Week Two Weeks
Description:				Comments:

2

Brand Name	Manufacture Part Number	Model Number	Condition	Quantity	Target Price(ea.)	Substitute	Time to Search
			Any New Refurbished Used			Yes    No	Urgent 1-2 days 3-4 days Week Two Weeks
Description:				Comments:

Send E-mail

R e s e t

We do not provide technical support or assistance. If you need help with installation or product configuration, we recommend you searching the Internet. Manufacturers links page is a good place to start your research.

Military orders can ONLY be shipped via US Mail (USPS). Even if you choose another shipping option when placing an order, it can only be shipped via USPS.

Please help us to make this site better. Email our Customer Service with the question and we will respond to you promptly. If we think the question will help customers like you, we will publish the answer on the web site.