Most common questions and concerns AFTER ordering
Shipping Policy and Tracking
+ Shipping Policy
- At CompuVest Corp. discretion we reserve the rights to reject products after inspection
(i.e. physical damage or incomplete packaging)
- In the event that physical damage is caused during transit of a return, it is the customers responsibility
to contact the carrier to start a damage claim immediately upon receiving CompuVest's notification. The
responsibility is between customer and carrier, not Compuvest Corp.
- Compuvest Corp. will only keep physically damaged returns for 10 weeks, after that
Compuvest Corp. will dispose of items locally without issuing credit or further notice.
- All International orders which are shipped via USPS and has successfully left United States
(as per USPS tracking information) Compuvest Corp. we will not be held responsible
for loss or damage of your purchase.
+ How do I track the package ?
After the order gets shipped, tracking information gets uploaded to
page within one business day. You will need to call the carrier with the tracking number and determine the location of
your package. Once the carrier picked up the package, travel time is out of our control. If you suspect that the package
was lost or delivered to the wrong address, please read
"I am missing a part of my order"
section to fill out a special form.
+ What does "Order In Progress" mean ?
"Order In progress" - means that the tracking number is not imported on the web site yet. It usually
takes one business day to process an order. The tracking number is posted on the web site the following business day.
+ Why is my order delayed ?
Please determine, whether your order has been shipped using the
If tracking information is available on
page, call the carrier with the tracking number and determine the location of your package. Once the carrier picked up
the package, travel time is out of our control. If you suspect that the package was lost or delivered to the wrong
our customer service as soon as possible.
If tracking information is not available on
Order Tracking page, check:
If you allowed at least one business day for CompuVest to process your order
If you allowed another business day for the tracking information to be uploaded on CompuVest web site
If your order was delayed due to billing address not matching with the credit card information (our customer
service contacts customers within one business day in those cases)
If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
address to your credit card company
If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
If you did not meet order processing and shipping
(Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
If you placed an order during a busy holiday season where in general one day delay is expected
If items are in CompuVest stock
If you still need help please email our
to get the fastest response.
+ I am missing a part of my order
Products with different processing times are sometimes shipped separately
based on when they
are ready to go. If something is missing from your package, make sure all items in your order were shipped at the
same time and in the same package.
To do this, check your packing slip or invoice that came with the package.
If you find that an item missing is not listed on the packing slip/invoice
, that means that you have received a
partial order, and the rest of your order is on the way.
If you find that an item is listed on the
packing slip/invoice but is not in the package
that you received, do not throw the packaging materials away, as there
may be 2 reasons the item is missing:
The package was damaged and the item was lost in transit (in this case there will be inspection of packaging
materials by the carrier and a claim will be filed to reimburse your funds)
It was accidentally not shipped from the warehouse. If the either of the last two cases apply to you, you
will need to fill out this form right away in order for CompuVest to take care of the problem right away.
You can refer to the sample invoice below in order to understand how to fill out the request. Once you click on
the button "I am missing a part of my order," your email client will open an email with some fields in the body of the
email to fill out.
+ Can I pick up my order ?
Unfortunately, we are not able to provide this service at this time. This option is only available for local contracted
companies. All other orders must be shipped from the warehouse.
+ Will everything that I ordered ship together ?
Not necessarily. In order to provide the fastest (on time) service we may ship products from different warehouses.
Sometimes the products are available in one location, and not another. We try to coordinate the shipments so
that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our
customer satisfaction program.
If, for some reason, you need separate orders to be combined, or need all items shipped together, please email our
+ I need Invoice
If you have received your package and for some reason it does not contain an invoice, or you misplaced it,
we can provide you with a copy of your invoice upon request. Please refer to the sample picture of an invoice below
and then click on the "Send me a copy of the invoice" button to request an invoice. We will send you
invoice within 24 hours:
+ What does OEM, Bulk, Refurbished, Extra Life... mean ?
- OEM, Bulk, Plain Box products have the following features:
No fancy packaging (Plain box product comes in a plain box, OEM or Bulk - in an anti-static wrap.)
Accessories may differ (Accessories that usually come with the retail version may or may not be included.)
User's manual may differ (User's manual may be abridged or not included. Please use
Manufacturer's web site for complete manuals.)
Software bundle may differ (Usually those products include drivers, but not include additional software
that comes with the retail version of the product.)
Technical support from manufacturer may differ (Usually manufacturers do not offer full technical support
to end users on these types of products. The cost of technical support that you pay for when purchasing a retail version
is not included when you purchase OEM, Bulk or Plain Box version.)
Warranty period may differ (Please check the warranty on the item description. If it differs from "normal"
manufacturer's warranty, we specify the warranty in the product description.)
- These products you will see on a retail store shelf. Packages include accessories and bundled software
advertised by manufacturer. They are intended for an end-user.
- Products are packaged in bulk by 5-100 pieces per box. Multi-pack products usually come with one Manual
and one set of Drivers per box, not per item.
- Retail Open Box
- This is new product in the original packaging but has been opened and possibly used for a short time,
usually a demonstration unit. Since these items can not be advertised as Retail product, they are sold as
"Open Box". They may not include all accessories that usually come with Retail Packaging.
- New Pulls/OEM
- Products are New, usually purchased in Bulk by us. This equipment was disassemble from whole new units
for reselling. Products do not come with software or instructions unless indicated. Products are inspected
by Compuvest technicians to ensure it is fully functional.
- Factory Refurbished
- Products are Refurbished to the exact manufacturer specifications by the original manufacturer in a certified
refurbishing center. Products may be used or unused and have been cleaned, quality checked and tested, they have been
serviced if needed by the manufacturer's certified center. Factory Refurbished products can have minor cosmetic blemishes
and may or may not come with Manuals, Batteries or Back up Disks, unless indicated.
- Products are refurbished by a 3rd part facility, not the original manufacturer. These products may have minor
cosmetic blemishes due to normal usage. Products have been tested and generally have never had any defects.
Products may or may not come with Manual, Batteries or Back up Disks, unless indicated. Compuvest ensures
these products are cleaned to our highest standards.
- These products are required to pass a careful assessment and testing by Compuvest Technicians before they
are released to the customer. These products are packaged in their reconditioned form and may include basic
accessories such as Cables and/or Batteries, check the item description for detailed list of accessories.
- Used Pulls
- Products are pulled from a whole used unit for reselling, it is purchased by us in Bulk and may have
minor scratches and blemishes. These products do not come with Software or Instructions unless otherwise
indicated. Compuvest Technicians have inspected this product to ensure it is fully functional.
- "Extra Life" Tapes
- 100% Guaranteed for life. Only tapes that pass all phases of the process can be sold as "Extra Life".
A visual hands-on inspection for mechanical and cosmetic defects is conducted; all labels and barcodes are removed.
All data is destroyed using data tape and drive manufacturer approved processes, this insures the security and
confidentiality of the data. Tapes are tested to insure their performance with acceptance standards higher then
original OEM standards for new tapes. Packaging includes new case, new j-card insert, security seal, shrink-wrap and
cardboard sleeve. "Extra Life" tapes will be recognized and treated by the drive the same as blank, new tapes.
+ What does Eco-Stor™ condition mean ?
- The Eco-Stor™ Products:
- DLT IV-III-IIIXT, SuperDLT, LTO1&2, AIT1&2
- 3420, 3480, 3490, 3570, 3590, 9840, QIC, 4mm, 8mm...
- Maxell, Sony, Fuji, HP, Imation, Quantum, IBM, DEC, Exabyte...
- The Eco-Stor™ Process:
- At Eco-Stor™ we only use the best brands inspected to be in perfect condition. We then put each tape through our
testing and conditioning process to assure 100% performance satisfaction, every tape, every time. Our media experts 12
point inspect, individually test, fully condition and 4 pass deep degauss every tape. Each tape is then given our
Eco-Stor™ mark and identification number and is sealed in new packaging.
- The Eco-Stor™ Promise
- The Eco-Stor™ Guarantee promises you 100% performance satisfaction for 1 full year from your date of purchase.
If you have any product performance problems, Eco-Stor™ will replace the tape or refund 100% of your purchase price,
your choice. Each tape also has a limited lifetime warranty against any defects in quality or workmanship for as long as
you own it. We feel this is the simplest, most complete guarantee in the industry and a true measure of Eco-Stor™
- The Eco-Stor™ Pay-off:
- Choosing Eco-Stor™ gets you the best data media a great price. You get certified data reliability and quality
performance equal to or greater than the media in your current library. You also help the environment by choosing a high
reuse content product. But, most of all, you get the very best overall value on all data media.
- UNCONDITIONAL 90 DAY GUARANTEE:
- Returns of any Eco-Stor products will be accepted from the original purchaser for any reason and a full refund provided
up to 90 days from date of original purchase.
- ONE-YEAR PRODUCT WARRANTY:
- All Eco-Stor products are warranted by us to perform to industry standards, meet all normal operating requirements and
meet or exceed all original specifications for one-year from original purchase date. Any items found by us to not meet
this criteria will be promptly replaced at no charge to the customer.
- LIFETIME PRODUCT WARRANTY:
- All Eco-Stor branded data media products we sell are fully warranted against all defects in materials and workmanship
to the original purchaser indefinitely. Any items found defective by Eco-Stor will be replaced free.
- Products must be returned to CompuVest for all Eco-Stor guarantee and warranty remedies under regular RMA request.
- DO NOT RETURN ECO-STOR MEDIA TO ORIGINAL MANUFACTURER.
+ What is the order acceptance policy ?
- Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our
acceptance of such order. CompuVest reserves the right to cancel any order that we deem necessary, at our sole
discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve
the right to require additional information from you before accepting or processing any order.
- Price changes, Errors, and Omissions:
- In the event that an incorrect price is listed due to typographical, informational, technical or other error, CompuVest
shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for
that product with incorrectly listed price. CompuVest reserves the right to honor or refuse prices within two days from
the time of purchase. CompuVest reserves the right to make adjustments due to errors, changing market conditions, product
discontinuation or typographical errors in advertisements.
- CompuVest always strives to make sure that the information presented online is accurate.
+ How do I cancel an order ?
We cannot cancel orders that have been shipped. If this is the case, you will need to either refuse or return the package,
which is subject to restocking fees. If the order has not been shipped, we can cancel the order at no additional charge.
Please email to CompuVest customer service
to speed up the process.
You will see a credit card charge on your bank statement dated the time of the original order placement.
After the order has been cancelled, we will refund the credit card, which takes about 2-7 business days to appear on
your bank statement.
+ Product I received is not as advertised
If you received a product that has been misrepresented, thare are 2 options:
- Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers
we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product even
though you are not happy with it, please send an email to customer service using the button below:
- If you still would like to return the product, please fill out the
Return Request Form
When the product is received by RMA and determined to be in fact misrepresented, CompuVest will refund the full price
including original shipping charges. There is no need to contact customer service to get a full refund, as it will be
automatically taken care of upon the receipt of the product.
+ How do I exchange a defective item ?
If the item you received is defective please fill out the
Return Request form
to send it back. There is an option for claiming the item defective in the process of your return request. There is no
need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the return
request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.
+ I need to correct a shipping problem
Please click on the button below to fill out the form, it will get transmitted to the customer service department
immediately and you will get a response within the next business day. Please use a sample invoice below for your
reference when filling out the request:
+ Need technical support ?
We do not provide technical support or troubleshooting assistance on any products. If you need help with installation
or product configuration, we recommend you searching on the Internet. Please check out our
page to start your research.